FAQ - Overhead Station

Frequently Asked Questions

What Makes Us Different?

We LOVE answering your questions! Need to know something not listed here? Contact us!

This page has some of the most commonly asked questions about our business so please have a look and see if the answer you need is here. If not, please contact us! We LOVE hearing from you!

• Your gifts and other items…are they really THAT special? I can probably find them other places can’t I?

While you may find one or two of our items at other gift outlets, our gifts REALLY ARE THAT SPECIAL. Where possible, we buy from local and regional suppliers and artists. Not the same people that supply the “big box” stores. Nothing wrong with those stores, mind you – if you don’t mind being the 2,000th person to buy that particular item that particular afternoon from that particular location. Ever been to a bridal shower or a wedding where the happy couple got identical gifts from different people? We have…it happens. At Overhead Station, we look for unusual items from people who create quality goods in small lots, guaranteeing that each item – even from the same lot – will be just a little bit different from the others. We also usually have the inside scoop on who bought what for which event and if we realize that a faux pas is about to occur, we will happily offer a discrete suggestion to a customer that another selection might be wise…because our customers are just as special as our gifts.

• Do you sell online?

YES! Our brick-and-mortar store has been so successful that we figured…”Hey, why not share that with the world?” You can currently order many of our invitations in our Etsy store.

• What if I have a question not listed here? Can I get in touch with you about it?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. OK…not really 24/7/365. We’re only a two person and one dog operation after all. But we WILL respond as quickly as possible to any messages or calls we get from you. The easiest way to get in touch with us is by simply clicking on the “Contact Us” menu tab above and sending us a message. You’re important to us and we really, really enjoy helping you!

• Do you offer free gift wrapping?

Yes we do, but currently only for items purchased and shipped from our brick-and-mortar store in Rock Hill, SC. This service is not available if we drop ship from a vendor. Weddings, birthdays, house warming gifts, or just for fun…tell us what type of event it is and our expert wrapping department will find the perfect paper, ribbons, and bows to make it special. Heck, we’ve even got a tiny jar of Pixie Dust we can dip into and sprinkle on it if you’d like. We want the gift to reflect well on the giver!

• HELP! I need some of your famous custom invitations! How do I do that?

Easy! We have two ways you can do that.

•If you’re not local to our brick-and-mortar store, just go to our online Etsy store by clicking on the “Invitations” tab in the menu above.

•If you ARE in our local area (or if you like our invitations and don’t mind working with us remotely), give us a call. Please note: in-person invitations orders are best served by appointment. Just ask for Tami, the Queen of Invitations and Retail. After asking just a few questions she’ll help you select the stock that reflects your personality and fits your event to a T. Then she’ll help you with the wording and pick the fonts that complement the tone of your event. After that just leave the rest to us and before you know it, you’ll have custom invitations that were made JUST FOR YOU! And remeber – we don’t print anything without you having first seen and OK’ed a final proof. That’s just our way of making sure things are EXACTLY like you want them to be.

• Invitation Questions? What type of questions? I’ve never done this before…

Never fear. Usually the questions we need you to answer for us are things like:

• what type of event it will be

• when and where it will be

• how many invitations you’ll need

• if it’s a formal or more casual event

• will you need an RSVP from those attending

• how soon you’ll need the invitations in the mail

There may be one of two more, but if you can answer the questions above then you’re already way out in front on this!

• OK…so then what? When do I get my invitations?

Good question – you ARE astute, aren’t you! Once Tami has all your info, your blank card stock, and your font choices, she’ll hand your job off to Terry (the other part of this process). Terry will create a proof (or mock up) of your invitation and will e-mail you a PDF file so you can see EXACTLY what it will look like. This is your chance to make any changes or corrections needed before your invitations are printed. We do our best to get you a proof within 3 days of your visit and then to get your invitations printed and ready for you to pick up or for us to mail to you within 3 to 5 more days AFTER THE FINAL PROOF IS OK’ED BY YOU. If you need additional proofs to check out a different color or style of type, that’s not a problem. We allow up to 3 free proofs but there will be an additional charge after that. We want you to get EXACTLY what you want. Just know that each proof can mean an extra day or two, so give yourself some wiggle room for completion and pick up or for shipping. Our standard shipping method is USPS Priority Mail.

• How do I pay for my invitation order?

If you’re shopping in our brick-and-mortar store, we accept all major credit cards, checks, and cash. and can take a credit card order over the phone with just a few simple questions.

If you’re shopping in our on-line store, purchases will be handled there.

If you’re shopping in our Etsy Store, online billing will be handled through Etsy.

• WHY do I even need printed invitations in the first place? I can just use e-mail or texting…can’t I?

Yes, this IS the 21st Century and yes, you COULD simply e-mail people about your event or post it on social media. HOWEVER, in this high-speed drive-through computerized world there is still something to be said for sending someone a printed invitation. It says you care more than just a mouse click or a “tap tap” on your phone. It makes your guests feel special and important. It lets them know they’re important to YOU because you took the time and went the extra step to make sure they were invited to your event. Social graces aside, it says YOU CARE. So it’s not simply a piece of paper stuffed in and envelope with a stamp on it. A printed invitation is a reflection on YOU. It means YOU and YOUR EVENT are special!